All too often I hear software vendors, businesses of all types, individual product managers/ developers etc. say “We don’t have blind or deaf customers. Sure it would be nice to have a website/ application/ offering that would work for them, but we just don’t have the demand.”
This is about legal. It’s a true story based on a single blind person’s request for accommodation, failure to get the needed accommodation and how the Seattle Public School system is paying a higher than necessary price to offer that accommodation.
The story begins in July, 2012 when Noel Nightingale, mother of three children in the Seattle Public School district and a person who is blind and relies on the JAWS screen reader to access the web could no longer navigate effectively through the Seattle Public School website. There had been an update to the website which made formerly accessible links and forms available to Ms. Nightingale unusable for her.
Despite engaging the webmaster to restore accessibility and having promises that that would be done there was no material change. Additionally her middle child was placed with his peers into a new online math program, ST Math. This innovative math teaching program relies on visual inputs. While this may be great for a person with sight, as a blind parent, Ms. Nightingale was not able to monitor his progress at home, which is part of the school’s expectation.
Finally, with a second child in the ST Math program, with the Seattle Public School district website still inaccessible a lawsuit was brought to get relief. This is the full text of the motion for preliminary injunction brought in US District Court in Washington state. The injunction was filed in October, 2014 after approximately a year and a half of less formal but ongoing negotiations.
In September, 2015 the Seattle School Board voted to enter into a consent decree to fix the issues. This is a 3 1/2 year long decree which is estimated will cost the district between $665k and $815K to implement. It had previously been estimated that it would cost @ $90K to fix the website.
Part of the settlement is to hire an Accessibility Coordinator. Job anyone?