Cheers for you and your company. You’ve done the accessibility audit.
Either you just heard about or know about the need to make all websites compliant for people with disabilities OR you got an unwelcome letter from the Department of Justice (DOJ) or the Office of Civil Rights (OCR). You went ahead and hired a company to do an accessibility audit.
If the audit company was good they went through your website or other software and measured it against Section 508 (US Federal government standards) or WCAG 2.0 (International guidelines which are now partially included in Section 508).
In either case you got a report and are working with your development team to fix any flaws. That was a worthy use of $5k – $20k of your company money.
Done, right? Not so fast.
More work to be done
The chances are really, really good that your company is still using inaccessible software and hardware that is also covered under Section 508 standards.
One way to minimize your risk is to stop purchasing Information and Communication Technology (ITC) which fails accessibility tests. That’s correct. Only you and your procurement department stand between inaccessible software and hardware and your employees, students, customers and whomever else you represent.
Get training for those procurement professionals NOW. Make sure the training includes how to ask for and analyze the latest VPAT (Voluntary Product Accessibility Template), which is a vendor-created document that tracks a specific product that you might buy to the Section 508 and/ or WCAG 2.0 standards and guidelines.
You should be asking for a VPAT in every RFP and every time you look to purchase any sort of ICT (phone systems, printers, software packages, computers, laptops or tablets, etc. etc).
An “average” company spends between 4 and 6% of their annual budget on ICT purchases. For a company with a $15 million budget that means annual expenditures of $600k to $900k. With that much money on the table the cost for high quality training and guidance at $6k to $10k is just a drop in the budget.
Seek out an accessibility specialist who can train your staff either onsite or remotely, help staff to learn how to analyze VPATs. This specialist should also be able and available to coach your staff on what questions to ask vendors AND what answers to accept.